Refund and Cancellation Policy

REFUND POLICY (Cancellation of Bookings)
Red Dirt Driving Academy
This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Red Dirt Driving Academy, customer satisfaction is our priority. We offer refunds for cancellations in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Refund Policy (Cancellation of Bookings)”).

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or reschedule for major failures with services. If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the services and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and

these Consumer Guarantees is available from the website of the Australian
Competition and Consumer Commission.
(f) If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

(3) CHANGE OF MIND
(a) In the event that you receive the services which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:
(I) You notify us within 24 hours of the booking
(II) In the case of services, the services have not already been performed.

(4) SERVICES NOT SUPPLIED PER BOOKING CONDITIONS
In the event that a service was not supplied per the booking conditions opted into:
(a) Please contact us as soon as possible.
(b) We will organise to reschedule the service at the next available timeslot, or provide a refund, provided that you contact us within the following time from the date that the service was booked in: 7 days

(5) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a refund for a product or service you purchased if:
(a) You misused the service booking conditions.
(b) You knew or were made aware of the problem(s) with the service before the service was scheduled to occur.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.

(6) BOOKINGS CONTAINING YOUR DATA
In some cases, services booked with Red Dirt Driving Academy may contain your data. Should you wish to have this information removed from our database, a written or verbal request must be provided.

(7) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 14 days of having received them. 

(8) HOW A REFUND IS RECEIVED
(a) You may contact us to discuss a refund request using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund.
(d) You may be required to present a government issued identification document in order to be eligible for a refund.